Residents - Maintenance - Housing Authority WHA

Maintenance

The Washington Housing Authority maintenance department consist of 9 employees, including the Director of Maintenance and Assistant Director of Maintenance.

The maintenance department is responsible for the maintenance and upkeep of 383 WHA-owned public housing units.

The maintenance department responds to work orders called in by residents. It also provides routine, preventive, and emergency maintenance work to ensure decent, safe, and sanitary housing for WHA residents.

Maintenance Work Order Classifications Type of Call/Emergency Request For Service (Within 24 Hours)

Due to many non-emergency maintenance calls after working hours, weekends, and holidays, we want to emphasize the Housing Authority policy. We have had a lot of calls that Residents felt were emergencies, when in fact, they were not. 

Emergency Calls:

  • Fire and Police calls = 911
  • Main sewer line stop up
  • Electrical Shortage: switches or receptacles sparking or smoking
  • Toilet stop up or won't flush:  Until 10 PM and only has 1 toilet
  • Water line break inside of unit
  • Busted water heater
  • Smoke/CO Detector: beeping or going off
  • Door and window locks = Resident cannot secure unit
  • No Heat: From October 15 - April 15
  • Gas Smell inside or outside of unit

ALL OTHER CALLS SHOULD BE REFERRED TO BE ADDRESSED ON THE NEXT BUSINESS DAY.

Non-Emergency Calls:

  • Traps under sink leaking (put a pan or bucket under to catch water until next business day
  • Dripping water spigot
  • Breaker in panel box not holding (does not include main breaker)
  • Adjusting thermostat
  • Door locks

NOTE: We charge a $21.96 fee (for WHA) for non-emergency calls received after working hours, weekends, and holidays. This charge does not cover the cost of sending maintenance staff out on calls that are not really emergencies.

Residents who want to place a work order for their unit should call WHA maintenance department during office hours, Monday through Friday from 8:30 am to 5:00 pm (252) 946-9977. In the event of an after-hour emergency, residents should call (252) 946-9977.